Thank you for shopping with Noor Fatima Collection. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• Orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or peak shopping seasons, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times are:

• Lahore: 1–3 business days

• Other Cities in Pakistan: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Noor Fatima Collection may offer free shipping promotions on selected products or minimum order values.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp (where available), allowing you to monitor the delivery status of your package.

5. Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If delivery cannot be completed due to incorrect information or the recipient's unavailability after reasonable delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-delivery.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

To help us process your request quickly, please provide:

• Your order number

• Clear photos of the product

• Photos of the package (if applicable)

We will review your request and arrange a replacement or other suitable resolution where applicable.

7. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Other unforeseen circumstances

Noor Fatima Collection is not responsible for delays caused by events beyond our reasonable control.

8. International Shipping

At this time, Noor Fatima Collection ships only within Pakistan.

If international shipping becomes available in the future, this policy will be updated accordingly.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Noor Fatima Collection

Email: noorfatimacollectionn@gmail.com

Phone: +92 321 4924691

Address: House No. 03, Noor Fatima Collection Head Office, Shah Jamal, Gulberg, Lahore, Pakistan